General
- Do you offer additional discounts for seniors, first responders, police, military, students, teachers or groups?
- What is your refund policy?
- Do I need to choose the attractions before I purchase?
- How will I receive my tickets?
- What do I need to show to enter an attraction?
- How many days do I have to use my CITY PASS® tickets?
Reservations
- How do I cancel, change or rebook my attraction reservation in the My CityPASS® app?
- How do I make attraction reservations?
- Can we split up and visit different attractions?
- Is there a way to know what reservations are available prior to purchasing a CityPASS® ticket?
- Why can't I make a reservation in the My CityPASS App?
- Can I combine my CityPASS® orders to make reservations?
My CityPASS® App
- How do I find my tickets in the My CityPASS® App?
- How do I sign in and link my tickets in the My CityPASS® App?
- How can I change the language for the My CityPASS® App?
- Why do I receive an unknown error when trying to log into the My CityPASS® App or when I enter a barcode?
- How do I use the My CityPASS® App?
- Do you offer an app for my phone?
Attraction-Specific Articles
- How does the AM/PM experience work for Empire State Building?
- How does the day/night pass work at Space Needle in Seattle?
- How do I modify my Empire State Building reservation?
- How do I upgrade my Empire State Building ticket with New York CITY PASS® tickets or New York C3 CITY PASS® tickets?
- Does my child need a ticket to board the ferry to Statue of Liberty and Ellis Island?
- How do I upgrade my Top of the Rock ticket with New York CITY PASS® tickets or New York C3 CITY PASS® tickets?