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CityPASS® Help Center

Reservations

  • How do I cancel or change my attraction reservation in the My CityPASS® app?
  • Why can’t I cancel or modify my reservation?
  • How will I receive my attraction reservation confirmation?
  • How do I make attraction reservations?
  • How do I modify or cancel my Space Needle and/or Chihuly Garden and Glass reservations?
  • What should I do if I have not received my Space Needle and/or Chihuly Garden and Glass reservation tickets?
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General

  • Do you offer additional discounts for seniors, first responders, police, military, students, teachers or groups?
  • What is your refund policy?
  • Do I need to choose the attractions before I purchase?
  • How will I receive my tickets?
  • What do I need to show to enter an attraction?
  • Can we split up and visit different attractions?
See all 51 articles

My CityPASS® App

  • How do I find my CityPASS® tickets in the My CityPASS® App?
  • How do I use the My CityPASS® App?
  • How do I link my CITY PASS® barcodes in the My CityPASS® App?
  • How do I sign in to the My CityPASS® App to manage my tickets?
  • Do you offer an app for my phone?
  • How do I link my CITY PASS® cards in the My CityPASS™ app?