Submit a Return Request for CityPASS Tickets

Please note that it may take up to 7 days to review your request.

All CityPASS return requests must be initiated from this page as we need documentation of the information you provide. Return requests for Broadway ticket orders must be initiated from this page.

CityPASS offers a full refund on unused CityPASS products, excluding theme park tickets, for up to 365 days from the purchase date. Lost or stolen products are non-refundable.

Card or Ticket (excluding theme park tickets):

Refunds are not available once a CityPASS PRODUCT has been used or when advance reservations have been made. All partially used or fully used PRODUCTS are non-refundable. A PRODUCT is considered partially or fully used once reservations have been made at any individual Attraction or an Attraction has been visited.
Lost or stolen products are non-refundable.
If returning a CityPASS® card, proof of purchase will be required for refund approval.
Please note: If returning a CityPASS card, you may need to arrange return shipping using a traceable method. No return shipping fees apply to unused mobile or electronic tickets.

Theme Park Tickets:

Normally, we are unable to process refunds on behalf of the theme parks and follow the policy below. You may submit a request and we will evaluate each request for eligibility and assist you on a case by case basis.

Theme park tickets are non-refundable and non-transferable.
Lost or stolen theme park tickets are also non-refundable.

To submit your refund request:

Please fill out and submit the following form.
Your submitted request will be reviewed as soon as possible, and you will receive an email to let you know if your return was approved.
If a card refund is approved and applicable, you may need to send us your card before a refund will be processed. All costs associated with the return of the CityPASS cards are the responsibility of the customer.
All refunds are processed through original form of payment used at the time of purchase.

California Consumer Privacy Act — Data Request Form

CityPASS values your privacy. If you would like to submit a request pertaining to your data under the California Consumer Privacy Act, please complete the form below. The request will be handled based on the information you provide in the form below.

Please note, if you have multiple email addresses, or phone numbers that you have used with us and would like to make a request for each one, you must submit a separate request for each.

CityPASS will not respond to requests that cannot be verified and appear to be fraudulent.

For more information on the CCPA request types, please refer to our CCPA Privacy Policy.

This request is reserved for California Residents only. Before submitting, please attest to your California residency.

This information will be used to process your CCPA request and for no other purpose. CityPASS will maintain a record of your request pursuant to Civil Code section 1798.105(d).

Google Play Account Data Deletion Form

This request form is reserved only for CityPASS® customers that have used the My CityPASS app available via the Google Play Store.

If you would like to submit a request to delete your account data from the My CityPASS app, please complete the form below. The request will be processed based on the information you provide. Please note, if you have multiple email addresses that you have used with our app and would like to make a request for each one, you must submit a separate request for each.

CityPASS will not respond to requests that cannot be verified and appear to be fraudulent. It is possible that certain data may need to be retained for legitimate reasons such as security, fraud prevention or regulatory compliance.

For more information, please refer to the CityPASS Privacy Policy.

Complimentary CityPASS Request Form

2022 CityPASS Card Order Form

Complimentary CityPASS Card Request Form

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Submit your General Inquiry

Please submit your question to CityPASS Customer Care by filling in the below fields and clicking Submit. A Customer Care Concierge will respond within 48 hours.

Submit a Return Request for Broadway Tickets

Please note that it may take up to 15 business days to receive a response.

All Broadway ticket return requests must be initiated from this page as we need documentation of the information you provide. Return requests for CityPASS ticket orders must be initiated from this page.

We offer a full refund on any unused Broadway tickets purchased from broadway.citypass.com if the cancellation request is received at least 72 hours before the scheduled event. We are unable to guarantee any Broadway tickets refund if the request is received less than three (3) full days before the event. We are unable to refund any Broadway tickets order with 10 or more tickets. All refunds are processed through original form of payment used at the time of purchase.

Submit an IT Support Request

My CityPASS® App Defect Form

Please complete the following form for defects you or someone you have spoken to is having with the My CityPASS® App. Please include a brief description of the defect and the email that is being used to verify the app. If you have an idea or suggestion that is not a defect, please submit it with this form My CityPASS App Suggestion Box.

Large Order Inquiry Form

CITY PASS® tickets are ideal for individual travelers, couples, families, and small groups of friends. Because CITY PASS® tickets already offer significant savings, group discounts are unavailable. You may want to contact the attractions directly to ask about group pricing.

In cities requiring reservations, most attractions only allow up to ten travelers to make reservations together, so we cannot guarantee that larger groups can visit attractions simultaneously.

If you’d still like to purchase more than ten CITY PASS® tickets, please answer the questions below and we will respond by the next business day.

Please choose your issue below

Your email address

First Name

Last Name

Phone

Order Number

Enter only one order number. This can be found in your order confirmation email. No special characters.

Product Purchased

Product Type

Card Barcode(s)

The card barcode is found on the back of the CityPASS card.

Where did you purchase your CityPASS?

Third Party Seller

Please provide the name or website

Did you make advance reservations for any attractions?

Date of 1st Advance Reservation

Which attractions did you make advance reservations for?

Have you cancelled all eligible reservations?

You must cancel any eligible reservations before submitting a refund request. Some advance reservations may be non-refundable and/or non-cancellable and will not be eligible for a refund. Please visit the CityPASS Travel Guide through your Ticket(s) Email to review the cancellation policy for each attraction with advanced reservations.

Return Reason

Date of Intended Visit

Attraction Name

Please tell us why you are requesting this refund.

Attractions Visited

Do you only need to return part of your order?

Partial Order Return Ticket Number

If you only want to request a return on some of the mobile tickets in your order, indicate the mobile ticket(s) number(s) you want to return.

Are you returning a duplicate order that was placed in error?

Order number you will be using

Order number you would like to return

Subject

Please describe your question.

Attachments

Add file or drop files here