For mobile tickets, the email used at the time of purchase must be used to link the tickets to the My CityPASS® app. In most cases, you do not need to scan or link barcodes manually. Please make sure you are logging in using the same email you entered at the time of purchase.
To confirm your email or find your tickets in the My CityPASS® App after you have logged in, please select the MORE menu at the bottom right. You will see your email at the top of the page. Confirm that it is the email you used to purchase your tickets.
Make sure to check that your tickets are not already linked. Tickets already linked to the app can be found in the My Purchases section. If your tickets are there, click on the small city icon outlined in red to begin making reservations and planning your trip.
If you need to update the email, please reach out to our Customer Care team at +1 (208) 787-4300, via chat, or via web form, seven days a week, 9am-7pm EST for assistance.