For mobile tickets, the email used at purchase must be used to link the tickets to the My CityPASS® app. In most cases, you do not need to scan or manually link barcodes. Please make sure you log in with the same email you used at the time of purchase.
To confirm your email or find your tickets in the My CityPASS® App after you have logged in, please select the MORE menu at the bottom right. You will see your email at the top of the page. Confirm that it is the email you used to purchase your tickets.
Make sure your tickets are not already linked. Tickets already linked to the app can be found in the My Purchases section. If your tickets are there, click the arrow next to the order. Confirm that this is the order you want to manage and select Manage Trip.
If you need to update the email, please reach out to our Customer Care team at +1 (208) 787-4300, or via chat, WhatsApp, text or web form, seven days a week, 9am-7pm ET.