CityPASS Contact Information
7 Days a Week, 9am-7pm Eastern Time
Holiday Hours
Direct: +1 (208) 787-4300
- Translation services are available for Chat and Email.
- Chat with Us
- Contact Us
- Submit a Return Request
Most Popular Questions
- Can I visit more than one attraction in a day?
- Where can I find my barcode/ticket number?
- How do I purchase for a group?
- Why can’t I cancel or modify my reservation?
- What if my travel plans change?
- Are CITY PASS® tickets available for charitable donation?
- What is your refund policy?
- Do you offer additional discounts for seniors, first responders, police, military, students, teachers or groups?
- How many days do I have to use my CITY PASS® tickets?
- Can I buy CITY PASS® ticket now and use it later?
- Where can I buy CITY PASS® tickets?
- What is the difference between a CITY PASS® mobile ticket and card?
- How do I upgrade my Empire State Building ticket with New York CITY PASS® tickets or New York C3 CITY PASS® tickets?
- Can I transfer or share my CITY PASS® tickets?