CityPASS Contact Information
7 Days a Week, 9am-7pm Eastern Time
Holiday Hours
Direct: +1 (208) 787-4300
- Translation services are available for Chat and Email.
- Contact Us
- Submit a Refund Request
Most Popular Questions
- How do I cancel or change my attraction reservation in the My CityPASS® app?
- How do I find my CityPASS® tickets in the My CityPASS® App?
- Do you offer additional discounts for seniors, first responders, police, military, students, teachers or groups?
- What is your refund policy?
- Do I need to choose the attractions before I purchase?
- How will I receive my tickets?
- What do I need to show to enter an attraction?
- Can we split up and visit different attractions?
- Can I buy CITY PASS® ticket now and use it later?
- How many days do I have to use my CITY PASS® tickets?
- When can I use my tickets?
- Do I need to visit attractions in a specific order?
- Can I visit more than one attraction in a day?
- Can I visit the attractions more than once?
- How do I upgrade my Empire State Building ticket with New York CITY PASS® tickets or New York C3 CITY PASS® tickets?
- Why can’t I cancel or modify my reservation?
- How do I use the My CityPASS® App?
- How do I link my CITY PASS® barcodes in the My CityPASS® App?
- How will I receive my attraction reservation confirmation?
- How do I make attraction reservations?
- How do I sign in to the My CityPASS® App to manage my tickets?