Please search your inbox, including spam and junk folders, for an email from a CITY PASS® email address. In rare cases, an order is held for review by our Processing Department. If your order is being held, we will reach out to you via email for more information. Please follow the instructions in that email for the processing of your order to proceed.
Please reach out to our Customer Care team at +1 (208) 787-4300, or via chat, WhatsApp, text or web form, seven days a week, 9am-7pm ET if you don't see an email from a CITY PASS® email address.