Reservations can be changed or canceled in the My CityPASS® App, To change your reserved time, please modify or cancel your existing reservation within the timeframe specified per the attraction's reservation policy.
After you are logged into the app, navigate to My Tickets from the bottom of the screen, select the attraction reservation you want to cancel or modify, and then click the Modify or Cancel link under the View Tickets button. This only affects this attraction reservation and does not cancel your CITYPASS® ticket. Click Modify This Reservation if you want to change your existing reservation or select Cancel This Reservation if you'd like to cancel this reservation and rebook a different attraction.
Did you miss your reservation time? Missed reservations may not be eligible for cancellation or rebooking, depending on the attraction's reservation policy. While we may not always be able to assist, we are happy to try. Please reach out to our Customer Care team at +1 (208) 787-4300, via chat, or via web form, seven days a week, 9am-7pm EST, to see if we can help you rebook a missed reservation.
Why can’t I cancel or modify my reservation?
How do I sign in and link my tickets in the My CityPASS® App?
How do I use the My CityPASS® App?