General
- How will I receive my tickets?
- What should I do if I didn’t receive my order confirmation or ticket email?
- Which CityPASS programs have attractions that are not optional?
- Are strollers allowed at attractions?
- How do I sign up to receive your marketing emails?
- Where do I find my order number?
- Are there any blackout dates for City PASS® programs?
- How many and which attractions are included with CITY PASS® tickets?
- How do I unsubscribe from promotional emails or messages from City Pass?
- Where do I learn more about your Privacy Policy or exercising my privacy rights?
- The same name is appearing on all my CityPASS® tickets in my order. Do I need to update this to each traveler's name?
- Do attractions provide accessibility services?
- Can I upgrade, downgrade or modify my CityPASS®, C3® or C-All® tickets after purchase?
- Will I have to pay for admission at attractions if I have CITY PASS® tickets?
- Share Your CITY PASS® Adventure Giveaway Rules
- Can I purchase CITY PASS® tickets as a raffle prize?
- What are holiday hours for CITY PASS® Customer Care?
- How do I purchase for a group?
- Do you offer additional discounts for seniors, first responders, police, military, students, teachers or groups?
- What is your refund policy?
- Do I need to choose the attractions before I purchase?
- What do I need to show to enter an attraction?
- Can I use an Access 2 Entertainment Card with Toronto CITY PASS® tickets?
- Who do I contact for advertising?
- CITY PASS® Social Media Giveaway Rules
- My company has a current contract to sell CITY PASS® tickets. How do I purchase the products?
- Where can media find CITY PASS® product information and images?
- Can I get an extension on the validity of my CITY PASS® tickets?
- My child is younger than the CityPASS® child age range. Should I purchase a child ticket?
- Where can I find my CityPASS® barcode/ticket number?