New York Broadway Tickets Help Center

Ordering Your Broadway Tickets

• How do I update my Broadway ticket order infomation?
• Why won't my Broadway ticket order go through if I've already purchased CITY PASS® tickets?
• Why can't I purchase Broadway tickets from your website?
• Can I book my Broadway show tickets in person or over the telephone?
• How do I make corrections or changes to my purchased Broadway tickets?
• What do I do if I keep getting a credit card error while trying to complete my Broadway tickets purchase?

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Special Broadway Ticket Deals

• Do you offer discounts on Broadway tickets for seniors, first responders, police, military, students, teachers, AAA or groups?
• Do I get a special deal on Broadway tickets if I order early?
• I received a discount offer for a Broadway show. Can I order those discounted tickets on your website?

Planning for Your Broadway Show

• Can you send me a brochure for Broadway shows?
• Do Broadway shows provide accessibility services?
• When should I plan to arrive for my purchased Broadway show?
• What should I wear to a Broadway theatre?
• Can I use my phone at a Broadway show?
• What if I show up late to my purchased Broadway show?

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Broadway Ticket Refund Requests and Cancellations

• What if my purchased Broadway show has closed or cancelled?
• What if I can’t get to the Broadway theatre due to weather?
• What is the refund policy for Broadway tickets?