Please note that it may take up to 7 days to review your request.
CityPASS® refund policies vary by product. Please read the General Refund Policy, followed by any Exceptions that may apply to your purchase below.
General Refund Policy
- We offer a full refund on entirely unused CityPASS products within 365 days of purchase (exceptions noted below).
- Cancel any existing reservations before submitting your refund request, or note that future reservations will be automatically canceled after you submit the request. We do not offer refunds on partially used tickets. If you have visited one or more attractions or have uncancelled reservations, your product is not eligible for a refund.
- If you purchased a CityPASS admission card, proof of purchase will be required for refund approval, and you may need to arrange return shipping using a traceable method. Lost or stolen products are non-refundable.
- CityPASS products are non-transferable.
- All refunds are processed through the original form of payment used at the time of purchase.
- Our Refund Department reviews requests on a case-by-case basis and then processes them immediately in accordance with our policies; you are welcome to submit your case as an exception to our policies for consideration.
Exceptions
Third-Party Orders:
- Requests for refunds on entirely unused orders purchased from our approved third-party resellers must be initiated directly through the third-party company website.
San Francisco CityPASS + Alcatraz:
- We offer a full refund on entirely unused San Francisco CityPASS + Alcatraz products within 365 days of purchase, as long as any Alcatraz reservations are canceled at least 72 hours in advance of the reservation time.
Southern California CityPASS:
- We offer a full refund on entirely unused, unmodified, and unexchanged Southern California CityPASS products within 365 days of purchase.
- Refunds are subject to final approval by attraction partners, so please submit all requests at least two weeks prior to order expiration.
- Examples of modifications that could prevent refund approval include but are not limited to: Ticket upgrades (ie: Lightning Lane, added Park Hopper or added day), name changes on tickets, or existing reservations.
Orlando CityPASS:
- We offer a full refund on entirely unused, unmodified, and unexchanged Orlando CityPASS products within 365 days of purchase, except for Kennedy Space Center tickets which can generally be exchanged for use on another day prior to expiration.
- Date Changes: If you need to change your selected date after purchase, you must submit your request through our refund form prior to your selected date and purchase new tickets with your desired date.
- Refunds are subject to final approval by attraction partners, so please submit all requests at least two weeks prior to order expiration.
Los Angeles CityPASS:
- We offer a full refund on entirely unused, unmodified, and unexchanged Los Angeles CityPASS products within 365 days of purchase.
- Date Changes: If you need to change your selected Universal Studios Hollywood date after purchase, you must submit your request through our refund form prior to your selected date and purchase new tickets with your desired date.
- Refunds are subject to final approval by attraction partners, so please submit all requests at least two weeks prior to order expiration.
Sunset Upgrades:
- To change your reserved time, please cancel your existing reservation at least one hour prior to your scheduled visit. This will cancel your reservation and refund your Upgrade order. Reservations for dates in the past cannot be canceled or refunded.
Submit Your Refund Request
Please fill out and submit the following form. If requesting refunds for multiple orders, please submit one request for each order. You will receive automated email(s) confirming your submission(s).