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  2. CityPASS® Help Center
  3. General

General

  • Where can media find CITY PASS® product information and images?
  • Can I get an extension on the validity of my CITY PASS® tickets?
  • What should I do if I didn’t receive my order confirmation or ticket email?
  • My child is younger than the CityPASS® child age range. Should I purchase a child ticket?
  • Where can I find my CityPASS® barcode/ticket number?
  • How do you calculate your savings?
  • What should I do if I entered the wrong name or email on my order, reservation or ticket?
  • Do you sponsor events, causes or activities?
  • Are transportation or parking costs included with CITY PASS® tickets?
  • What if my travel plans change?
  • Are CITY PASS® tickets available for charitable donation?
  • What is the difference between a CITY PASS® mobile ticket and card?
  • Can I transfer or share my CITY PASS® tickets?
  • How do I purchase CITY PASS® tickets as a gift?
  • What is the status of my refund?
  • My company is a part of the Travel Trade. What are our options for selling CITY PASS® products?
  • Are complimentary media CITY PASS® tickets available?
  • What payment options do you have available?
  • Will I receive Expedited Entry, Fast Pass or Skip the Line privileges with CITY PASS® tickets?
  • How does a CITY PASS® ticket work?
  • CITY PASS® Survey Giveaway
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