Most refunds are processed within 7 days. Our Refunds Department will email you if they require clarification; please respond promptly to avoid delays.
You will receive an email once the refund has been finalized; at that time, your credit card's bank will have received the funds electronically. It can take most American banks 3-5 business days to post the funds to your account (foreign banks can take up to 30 business days).
If you need an update on your refund request, please reach out to our Customer Care team at +1 (208) 787-4300, or via chat, WhatsApp, text or web form, seven days a week, 9am-7pm ET.