Below, you’ll find helpful information about how we support our customers when plans change.
How do I request a refund? If you cancel your trip or are unable to use your tickets within 1 year of purchase for any reason, you may submit a Refund Request. Refunds are available on all tickets except for theme park tickets.
When do my CITY PASS® tickets expire? You have one year from your purchase date to start using your CITY PASS® tickets (excluding theme park tickets) or request a refund. Learn more about our Refund Policy.
What if I want to travel in the future but am concerned that my plans may change? You have 1 year from your purchase date to start using your CITY PASS® tickets, so you can purchase them with confidence. We offer flexibility, knowing that travel plans often change.
What if attractions close? We will do our best to offer you the option to see another attraction. You may request a partial refund for consideration if we are unable to do that. We’re in close communication with our partner attractions, and we will add notices of any attraction closures on our website.
Please get in touch with our Customer Care team at +1 (208) 787-4300, via chat, or via web form, seven days a week, 9am-7pm EST, with any questions.