Please search your inbox, including spam and junk folders, for an email from a CITY PASS® email address. In rare cases, an order is held for review by our Processing Department. If your order is being held, we will reach out to you via email for more information. Please follow the instructions in that email for the processing of your order to proceed.
Please have your order number handy, if you have one, and get in touch with our Customer Care team at +1 (208) 787-4300, via live chat, or via web form, seven days a week, 9am-7pm EST, if you don't see an email from a CITY PASS® email address.