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Broadway Tickets Help Center

Ordering Your Broadway Tickets

  • How do I update my Broadway ticket order infomation?
  • How far in advance are Broadway show tickets made available?
  • Why won't my Broadway ticket order go through if I've already purchased CITY PASS® tickets?
  • Why can't I select my exact seat for a Broadway show?
  • Why can't I purchase Broadway tickets from your website?
  • How do I make corrections or changes to my purchased Broadway tickets?
See all 12 articles

Special Broadway Ticket Deals

  • I received a discount offer for a Broadway show. Can I order those discounted tickets on your website?
  • Do I get a special deal on Broadway tickets if I order early?
  • Do you offer discounts on Broadway tickets for seniors, first responders, police, military, students, teachers, AAA or groups?

Planning for Your Broadway Show

  • What kind of ID is required to enter Broadway shows?
  • Can you send me a brochure for Broadway shows?
  • Can you give me directions or maps from my Broadway show?
  • Do Broadway shows provide language subtitles?
  • Do Broadway shows provide accessibility services?
  • What if I show up late to my purchased Broadway show?
See all 10 articles

Broadway Ticket Refund Requests and Cancellations

  • What is the refund policy for Broadway tickets?
  • What if I can’t get to the Broadway theatre due to weather?
  • What if my purchased Broadway show has closed or cancelled?