提交 CityPASS 门票的退货申请
请注意，审核您的请求最多可能需要 7 天的时间。
由于我们需要您提供的信息的文档，因此必须从该页面发起所有 CityPASS 退货请求。必须从此页面发起百老汇门票订单的退货请求。
CityPASS 为未使用的 CityPASS 产品提供全额退款，不包括主题公园门票，自购买之日起最多 365 天。丢失或被盗的产品不可退款。
小册子、卡片或门票（不包括主题公园门票:
- 一旦使用 CityPASS 产品或进行了提前预订，将无法退款。所有部分使用或完全使用的产品均不可退款。一旦在任何单个景点进行预订或参观过某个景点，产品将被视为部分或全部使用。
- 丢失或被盗的产品不可退款。
- 请注意：如果退回 CityPASS 小册子或卡片，您需要使用可追溯的方式安排退货 方法。未使用的手机或电子机票不收取退货运费。
主题公园门票：
通常，我们无法代表主题公园处理退款并遵循以下政策。您可以提交请求，我们将评估每个请求的资格和 根据具体情况为您提供帮助。
- 主题公园门票不可退款且不可转让。
- 主题公园门票丢失或被盗也不予退还。
提交您的退款申请:
- 请填写并提交以下表格。
- 您提交的请求将被尽快审核，您将收到一封电子邮件，让您 知道您的退货是否获得批准。
- 如果小册子或卡片退款获得批准且适用，您需要在退款前将小册子或卡片寄给我们 将要 被处理。与返还 CityPASS 小册子或 CityPASS 卡相关的所有费用均由 这 顾客。
- 所有退款均通过购买时使用的原始付款方式处理。
California Consumer Privacy Act — Data Request Form
CityPASS values your privacy. If you would like to submit a request pertaining to your data under the California Consumer Privacy Act, please complete the form below. The request will be handled based on the information you provide in the form below.
Please note, if you have multiple email addresses, or phone numbers that you have used with us and would like to make a request for each one, you must submit a separate request for each.
CityPASS will not respond to requests that cannot be verified and appear to be fraudulent.
For more information on the CCPA request types, please refer to our CCPA Privacy Policy.
This request is reserved for California Residents only. Before submitting, please attest to your California residency.
This information will be used to process your CCPA request and for no other purpose. CityPASS will maintain a record of your request pursuant to Civil Code section 1798.105(d).
General Data Protection Regulation - Data Request Form
CityPASS values your privacy. If you would like to submit a request pertaining to your data under applicable privacy laws, including, but not limited to the General Data Protection Regulation (GDPR), please complete the form below. The request will be handled based on the information you provide in the form below. Please note, if you have multiple types of requests or email addresses, you need to submit a separate form for each.
The information submitted below will only be used to process your data request and for no other purpose.
CityPASS will not respond to requests that cannot be verified and appear to be fraudulent.
For more information on GDPR and our privacy policy, please refer to our Privacy Policy.
Complimentary CityPASS Request Form
2022 CityPASS Card Order Form
Complimentary CityPASS Card Request Form
Intro text here
提交您的一般查询
请填写以下字段并单击提交，将您的问题提交给 CityPASS 客户服务。客户服务礼宾部将在 48 小时内回复。
Submit a Return Request for Broadway Tickets
Please note that it may take up to 15 business days to receive a response.
All Broadway ticket return requests must be initiated from this page as we need documentation of the information you provide. Return requests for CityPASS ticket orders must be initiated from this page.
We offer a full refund on any unused Broadway tickets purchased from broadway.citypass.com if the cancellation request is received at least 72 hours before the scheduled event. We are unable to guarantee any Broadway tickets refund if the request is received less than three (3) full days before the event. We are unable to refund any Broadway tickets order with 10 or more tickets. All refunds are processed through original form of payment used at the time of purchase.
Submit an IT Support Request
My CityPASS® App Defect Form
Please complete the following form for defects you or someone you have spoken to is having with the My CityPASS® App. Please include a brief description of the defect and the email that is being used to verify the app. If you have an idea or suggestion that is not a defect, please submit it with this form My CityPASS App Suggestion Box.