Submit a Return Request for CityPASS Tickets

Please note that it may take up to 15 business days to review your request.

All CityPASS return requests must be initiated from this page as we need documentation of the information you provide. Return requests for Broadway ticket orders must be initiated from this page.

CityPASS offers a full refund on unused CityPASS products, excluding theme park tickets, for up to 365 days from the purchase date. Lost or stolen products are non-refundable.

Booklet, Card or Ticket (excluding theme park tickets):

  • Refunds and exchanges are not available for any portion of a CityPASS product that has been used or when advance reservations have been made. All partially used or fully used products are non-refundable.
  • All timed ticket reservations are non-refundable and cannot be cancelled.
  • Please note: If returning a CityPASS booklet or card, you will need to arrange return shipping using a traceable method. No return shipping fees apply to unused mobile or electronic tickets.

Theme Park Tickets:

Normally, we are unable to process refunds on behalf of the theme parks and follow the policy below. Due to impacts from COVID-19, you may submit a request and we will evaluate each request for eligibility and assist you on a case by case basis.

  • Theme park tickets are non-refundable and non-transferable.
  • Lost or stolen theme park tickets are also non-refundable.

To submit your refund request:

  • Please fill out and submit the following form.
  • Your submitted request will be reviewed as soon as possible, and you will receive an email to let you know if your return was approved.
  • If a booklet or card refund is approved and applicable, you will need to send us your booklet or card before a refund will be processed. All costs associated with the return of the CityPASS booklets or CityPASS cards are the responsibility of the customer.
  • All refunds are processed through original form of payment used at the time of purchase.

California Consumer Privacy Act — Data Request Form

CityPASS values your privacy. If you would like to submit a request pertaining to your data under the California Consumer Privacy Act, please complete the form below. The request will be handled based on the information you provide in the form below.

Please note, if you have multiple email addresses, or phone numbers that you have used with us and would like to make a request for each one, you must submit a separate request for each.

CityPASS will not respond to requests that cannot be verified and appear to be fraudulent.

For more information on the CCPA request types, please refer to our CCPA Privacy Policy.

This request is reserved for California Residents only. Before submitting, please attest to your California residency.

This information will be used to process your CCPA request and for no other purpose. CityPASS will maintain a record of your request pursuant to Civil Code section 1798.105(d).

General Data Protection Regulation - Data Request Form

CityPASS values your privacy. If you would like to submit a request pertaining to your data under applicable privacy laws, including, but not limited to the General Data Protection Regulation (GDPR), please complete the form below. The request will be handled based on the information you provide in the form below. Please note, if you have multiple types of requests or email addresses, you need to submit a separate form for each.

The information submitted below will only be used to process your data request and for no other purpose.

CityPASS will not respond to requests that cannot be verified and appear to be fraudulent.

For more information on GDPR and our privacy policy, please refer to our Privacy Policy.

Complimentary CityPASS Request Form

2022 CityPASS Card Order Form

Complimentary CityPASS Card Request Form

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Submit your General Inquiry

Please submit your question to CityPASS Customer Care by filling in the below fields and clicking Submit. A Customer Care Concierge will respond within 48 hours.

Submit a Return Request for Broadway Tickets

Please note that it may take up to 15 business days to receive a response.

All Broadway ticket return requests must be initiated from this page as we need documentation of the information you provide. Return requests for CityPASS ticket orders must be initiated from this page.

We offer a full refund on any unused Broadway tickets purchased from broadway.citypass.com if the cancellation request is received at least 72 hours before the scheduled event. We are unable to guarantee any Broadway tickets refund if the request is received less than three (3) full days before the event. We are unable to refund any Broadway tickets order with 10 or more tickets. All refunds are processed through original form of payment used at the time of purchase.

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