Envíe una solicitud de devolución de boletos CityPASS

Tenga en cuenta que puede llevar hasta 7 días revisar su solicitud.

Todas las solicitudes de devolución de CityPASS deben iniciarse desde esta página, ya que necesitamos documentación de la información que proporciona. Las solicitudes de devolución de pedidos de boletos de Broadway deben iniciarse desde esta página.

CityPASS ofrece un reembolso completo de los productos CityPASS no utilizados, excluidas las entradas a los parques temáticos, hasta por 365 días desde la fecha de compra. Los productos perdidos o robados no son reembolsables.

tarjeta o boleto (excepto boletos para parques temáticos):

  • Los reembolsos no están disponibles una vez que se ha utilizado un PRODUCTO CityPASS o cuando se han realizado reservas anticipadas. Todos los PRODUCTOS usados ​​parcialmente o completamente usados ​​no son reembolsables. Un PRODUCTO se considera utilizado parcial o totalmente una vez que se han realizado reservas en cualquier Atracción individual o se ha visitado una Atracción.
  • Los productos perdidos o robados no son reembolsables.
  • Tenga en cuenta: si devuelve un cuadernillo o una tarjeta CityPASS, deberá organizar el envío de devolución utilizando un método. No se aplican tarifas de envío de devolución a los boletos electrónicos o electrónicos no utilizados.

Entradas para parques temáticos:

Normalmente, no podemos procesar reembolsos en nombre de los parques temáticos y seguir la política a continuación. Puede enviar una solicitud y evaluaremos cada solicitud de elegibilidad y ayudarlo caso por caso.

  • Las entradas para parques temáticos no son reembolsables ni transferibles.
  • Los boletos para parques temáticos perdidos o robados tampoco son reembolsables.

Para enviar su solicitud de reembolso:

  • Complete y envíe el siguiente formulario.
  • Su solicitud enviada será revisada lo antes posible y recibirá un correo electrónico para permitirle saber si su devolución fue aprobada.
  • Si se aprueba y aplica un tarjeta de reembolso, deberá enviarnos su tarjeta antes de un reembolso será estar procesado. Todos los costos asociados con la devolución de las tarjetas CityPASS son responsabilidad de el cliente.
  • Todos los reembolsos se procesan mediante la forma de pago original utilizada en el momento de la compra.

California Consumer Privacy Act — Data Request Form

CityPASS values your privacy. If you would like to submit a request pertaining to your data under the California Consumer Privacy Act, please complete the form below. The request will be handled based on the information you provide in the form below.

Please note, if you have multiple email addresses, or phone numbers that you have used with us and would like to make a request for each one, you must submit a separate request for each.

CityPASS will not respond to requests that cannot be verified and appear to be fraudulent.

For more information on the CCPA request types, please refer to our CCPA Privacy Policy.

This request is reserved for California Residents only. Before submitting, please attest to your California residency.

This information will be used to process your CCPA request and for no other purpose. CityPASS will maintain a record of your request pursuant to Civil Code section 1798.105(d).

General Data Protection Regulation - Data Request Form

CityPASS values your privacy. If you would like to submit a request pertaining to your data under applicable privacy laws, including, but not limited to the General Data Protection Regulation (GDPR), please complete the form below. The request will be handled based on the information you provide in the form below. Please note, if you have multiple types of requests or email addresses, you need to submit a separate form for each.

The information submitted below will only be used to process your data request and for no other purpose.

CityPASS will not respond to requests that cannot be verified and appear to be fraudulent.

For more information on GDPR and our privacy policy, please refer to our Privacy Policy.

Complimentary CityPASS Request Form

2022 CityPASS Card Order Form

Complimentary CityPASS Card Request Form

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Envíe su consulta general

Envíe su pregunta al Servicio de atención al cliente de CityPASS completando los campos a continuación y haciendo clic en Enviar. Un Conserje de Atención al Cliente responderá dentro de las 48 horas.

Submit a Return Request for Broadway Tickets

Please note that it may take up to 15 business days to receive a response.

All Broadway ticket return requests must be initiated from this page as we need documentation of the information you provide. Return requests for CityPASS ticket orders must be initiated from this page.

We offer a full refund on any unused Broadway tickets purchased from broadway.citypass.com if the cancellation request is received at least 72 hours before the scheduled event. We are unable to guarantee any Broadway tickets refund if the request is received less than three (3) full days before the event. We are unable to refund any Broadway tickets order with 10 or more tickets. All refunds are processed through original form of payment used at the time of purchase.

Submit an IT Support Request

My CityPASS® App Defect Form

Please complete the following form for defects you or someone you have spoken to is having with the My CityPASS® App. Please include a brief description of the defect and the email that is being used to verify the app. If you have an idea or suggestion that is not a defect, please submit it with this form My CityPASS App Suggestion Box.

Large Order Inquiry Form

CITY PASS® tickets are ideal for individual travelers, couples, families, and small groups of friends. Because CITY PASS® tickets already offer significant savings, group discounts are unavailable. You may want to contact the attractions directly to ask about group pricing.

In cities requiring reservations, most attractions only allow up to ten travelers to make reservations together, so we cannot guarantee that larger groups can visit attractions simultaneously.

If you’d still like to purchase more than ten CITY PASS® tickets, please answer the questions below and we will respond by the next business day.

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