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FAQ

  • Can I visit more than one attraction in a day?
  • Where can I find my barcode/ticket number?
  • Do you offer an app for my phone?
  • Why can’t I cancel or modify my reservation?
  • Do CITY PASS® attractions require reservations?
  • What if my travel plans change?
  • Are CITY PASS® tickets available for charitable donation?
  • What is your refund policy?
  • Do you offer additional discounts for seniors, first responders, police, military, students, teachers or groups? 
  • How many days do I have to use my CITY PASS® tickets?
  • Can I buy CITY PASS® ticket now and use it later?
  • Where can I buy CITY PASS® tickets?
  • What is the difference between a CITY PASS® mobile ticket and card?
  • How do I upgrade my Empire State Building ticket with New York CITY PASS® tickets or New York C3 CITY PASS® tickets?
  • How does a CITY PASS® card work?
  • Can I transfer or share my CITY PASS® tickets?
  • How do I make my reservation for The Tropics Boat Tours in Tampa Bay?
  • How do I purchase a CITY PASS® ticket on citypass.com?
  • CITY PASS® Survey Giveaway
  • How do I modify my Empire State Building reservation?
  • How do I make a reservation for Perot Museum of Nature and Science in Dallas?
  • How do I make my reservation for Woodland Park Zoo in Seattle?
  • How do I make and use my reservation for Boston Harbor Cruises in Boston?
  • How do I make a reservation for Museum of Science in Boston?
  • Can we split up and visit different attractions?
  • Can I visit the attractions more than once?
  • Do I need to visit attractions in a specific order?
  • What do I need to show to enter an attraction?
  • When can I use my tickets?
  • How will I receive my tickets?

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