What should I do if I get an error message, "This number has been used the maximum number of times" while trying to make reservations at Museum of Science and Industry (MSI) in Chicago or Guggenheim Museum in New York?

The reservation websites for Museum of Science and Industry (MSI) in Chicago and Guggenheim Museum in New York require CITY PASS® ticket numbers to be entered without any spaces. If you copy and paste the numbers, please be sure to remove the spaces.

 

If you receive an error similar to the one shown below while making a reservation at Museum of Science and Industry in Chicago or Guggenheim Museum in New York, please allow 30 minutes for their system to refresh before attempting to make your reservation again.