Most refunds are processed within 15 business days. Our Returns Department will email you if they require clarifications; please respond in a timely manner so that your refund is not delayed.
You will receive an email once the refund has been finalized; at that time, your credit card's bank will have electronically received the funds. It can take most American banks 3-5 business days to post the funds to your account (foreign banks can take up to 30 business days).
If you need an update on your return request, call our Customer Care team at (888) 330-5008, seven days a week, 9am-7pm EST.