We know planning for travel is a little uncertain right now due to the COVID-19 virus. Below you’ll find helpful information about how we take care of our customers when plans change.
Due to higher refund volumes, it may take several weeks before we can process your refund request. Please know that we are working as fast as we can to assist you and will be in touch as soon as possible.
How do I request a refund? If you cancel your trip or you will not be able to use your tickets for any reason, you may submit a Refund Request. Refunds are available on all tickets except for Southern California and Orlando theme park tickets.
When do my CityPASS tickets expire? You have one year from your purchase date to use your CityPASS tickets (excluding theme park tickets) or request a refund. Learn more about our Refund Policy.
What if I want to travel in the future but am concerned that my plans may change? You have a year from your purchase date to use your tickets, so you can purchase CityPASS tickets with confidence. We offer flexibility, knowing that travel plans often change.
What if attractions close? We will do our best to provide you with an option to see another attraction. If we are unable to do that, you may request a partial refund. We’re in close communication with our partner attractions and we will add notices of any attraction closures on our website.
Contacting Customer Care: We are experiencing high call volumes. If your travel plans do not begin within the next 7 days, we kindly ask that you please delay your call until closer to your trip start date, so we can help those with more imminent travel first.
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